At JL Property Co, we respect your privacy. This statement explains how we collect, use, and protect your personal information when you:
- Buy, sell, or inspect properties
- Apply for rental properties
- Deal with strata management or owners corporation services
- Visit or use our website jlpropertyco.com.au
This statement follows the Australian Privacy Principles (APPs) and NSW Fair Trading guidance.
1. Information We Collect
We may collect personal information relevant to the service you require:
For Sales & Purchases
- Name, contact details, and address
- Property ownership or interest details
- Finance, mortgage, or conveyancing information
- Communications and enquiry history
For Rentals / Tenancy Applications
- Name, date of birth, contact details
- Employment, income, and rental history
- References and referee contact details
- Identification documents (e.g., driver’s license, passport)
For Strata / Owners Corporation Management
- Owner and resident names and contact details
- Lot ownership and unit information
- Strata fees, payments, and communications
Website Visitors / General Enquiries
- IP address, browser and device information
- Pages visited on our website
- Information submitted via contact forms
We only collect information that is necessary for the service requested or to comply with legal obligations.
2. How We Collect Information
We collect information:
- Directly from you when you fill out forms, submit enquiries, or communicate with us
- From third parties where required, such as referees, financial institutions, or body corporate records
- Automatically when you visit our website via cookies and analytics
3. How We Use Your Information
We use personal information to:
- Provide real estate services (sales, rentals, and strata management)
- Respond to enquiries and communicate with clients
- Process rental applications and verify identity (ID checks)
- Administer strata/owners corporation accounts and communications
- Improve our website and services
- Send property updates or marketing communications where permitted by law
- Meet legal, regulatory, and contractual obligations
4. Who We Share Your Information With
We may disclose personal information to:
- Licensed agents, property managers, or strata managers in our agency
- Landlords, property owners, or strata/owner’s corporation committees
- Service providers such as IT systems, CRM platforms, marketing tools, or inspection services
- Government or regulatory authorities if required by law
We do not sell personal information.
5. Overseas Disclosure
Some service providers may store information outside Australia. We take reasonable steps to ensure overseas recipients handle personal information according to the APPs.
6. Security of Your Information
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. ID documents, applications, and strata records are stored securely electronically and physically where necessary if required by Law.
7. Access and Correction
You can request access to the personal information we hold about you and ask for corrections if it is inaccurate, out of date, incomplete, or misleading.
Requests should be sent to our contact details below.
8. Privacy Complaints
If you have a concern about how we handle your personal information:
- Contact us first – we will respond promptly.
- If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Cookies & Website Use
Our website uses cookies to improve your experience and analyse traffic. You can turn off cookies in your browser settings, but some parts of the site may not work correctly.
10. Changes to This Statement
We may update this Privacy Statement from time to time. The latest version will always be available on our website.
11. Contact Us
For questions, access requests, or privacy complaints, contact:
JL Property Co
Address: 191 West Street, Umina Beach NSW 2257
Email: reception@jlpropertyco.com.au
Phone: 02 4342 0222